Avaya solutions enable you to design the best experiences in an era where healthcare and technology are combined to enable better service levels, greater collaboration to grow your healthcare business, and provide innovative solutions and actions to increase business performance.
of customers use their mobile devices and wearables to share information and data
of customers research health related information online and want to be well informed
of Millenials prefer virtual consultations and healthcare access wherever they are
Improve service quality while reducing costs and adding greater value
Integrate your collaboration systems anytime
Coordinate resources to promote innovation
Improve your Medical Teams’ Collaboration Workstream
Improve outcomes and everyone’s experience with more AI and IoT
Make it easier for patients to access healthcare services
Activate virtual care
Scheduling appointments and sending appointment reminders is a low-value and time-consuming activity for customer service agents and professionals.
Need to notify and/or remind patients about events and transactions, such as appointments, appointment status, payments, etc., while customer service resources are limited.
Enable video calling for appointments on any web or mobile app
Patients subject to social distancing and/or environments with occupancy limits
Customer service agents performing large volumes of simple and repetitive processes such as requesting a 2nd payment method, assist paying bills, changing services and appointment details, etc., leading to long waiting times and/or high contact center costs.
Equip your employees with personalized experiences with all the information to proactively answer customer queries in a modern and intuitive workspace. Your employees can handle multiple interactions simultaneously by receiving data from different sources and dynamic screen shifting.
#1 global market share in Contact Center, IVR, Unified Messaging and Audio Conferencing